![]() The size, complexity, and need of the organization should define the parameters of complexity of the solution to meet those needs.Ĭonversational AI, and by extension, the use of a conversational user interface, is no different. Likewise, you probably wouldn’t recommend your child’s neighborhood lemonade stand to purchase SAP to manage their supply chain of lemons! These are clear (and purposefully ridiculous) definitions of a maturity mismatch. I think most of you would agree that large Fortune 500 enterprises should not run their businesses on Access databases or ‘that spreadsheet on Bill’s laptop’. Full speed ahead, right? Well, let’s pump the brakes for just a moment and examine the form, fit, and function of a chatbot against the type and size of organization you are planning to implement in. We have also validated that a conversational user interface (CUI) is (or is not) the right choice for the implementation. ![]() ![]() Our journey together, so far, has us clearly identifying our business problem we are trying to solve, and meticulously defining our use case(s) against the value proposition we have defined.
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